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Privacy Policy


The Utilities Regulatory Authority (“the Authority”) is committed to protecting the privacy of your personal information consistent with the principles set out in relevant legislation, including the Utilities Regulatory Authority Confidential Business Information Policies and Procedures. Personal Information in this context means information or opinion (including information or an opinion forming part of a database), in any form and whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion.

This Privacy Statement applies to personal information collected through the Authority’s website accessible www.ura.gov.vu . The Authority is not responsible for, and this Privacy Statement does not apply to the privacy practices of linked third-party websites. You should familiarize yourself with privacy statements of any third-party website that you may visit, regardless of whether there is a link to such websites from the Authority’s website.

The Privacy Statement is subject to any specific provisions about privacy that may be contained in other sections of the Authority’s website.

Provision of Online Functions and Services

You can access most parts of the Authority’s website and browse anonymously without providing your personal information or without being identified. However, some of the functions and services provided by the Authority’s website may require you to provide certain personal information. For example, the Authority’s website may provide some functionality that is only available to users who have undertaken a registration process or subscribed to a service (such as an email update service). Personal information collected in this way will be used for the purpose for which it was collected, for related purposes where the Authority believes that you would reasonably expect the information to be used for such a related purpose, or in other circumstances permitted by relevant privacy legislation (for example where you have consented or where the use or disclosure is required by law).


As part of making a submission, you may be required to provide personal information, such as your name and address. It is the Authority’s policy to publish submissions on the Authority’s website; this may involve publication of personal information. While you may request anonymity in making a submission, depending on the circumstances, this may affect the weight given to your submission or might not be procedurally fair to those affected by the content of your submission.

Responding to Queries

The Authority may also collect personal information when you email the Authority with a query. Subject to any exceptions in relevant privacy legislation, the Authority will not use or disclose this information for any purpose other than to progress and respond to your query. If you do not provide the Authority with sufficient information, it may not be able to progress or respond to your query.

Access to Personal Information Collected Through this Website

Subject to any exceptions in relevant privacy legislation, you may have the right to access the personal information that the Authority holds about you. A charge may apply for providing such access. You may also request that personal information that the Authority holds about you be corrected.

Collection, Use and Disclosure Of Anonymous Information Through the Authority’s Website

When you visit the Authority’s website, general information may be collected about your visit, including your server address, the date and time of your visit, the pages accessed, the information downloaded and the type of browser you used. This information is used by the Authority in an anonymous, aggregated form, for statistical purposes and to assist the Authority to improve the functionality and usability of the site. You are not individually identified.


A cookie is a small string of information that a website transfers to your browser for identification purposes. The Authority’s website only uses cookies to hold anonymous session information that does not identify you personally.

Most Internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your Internet browser to reject cookies, or notify you when they are being used. There are also software products available that can manage cookies for you. Rejecting cookies can however limit the functionality of the Authority’s website.

Changes to this Website Privacy Statement

We may amend this Privacy Statement from time to time by posting the amended version on the Authority’s website. Changes are effective from the time of such publication.