URA Staffs
Utilities Regulatory Authority Staff 2017
URA 2017 Commissioners and CoS
Sarakata Hydro
12/Jan/2015
HUKA FC
New Uniforms proudly sponsored by the URA
Luganville Solar
Northern District Hospital Solar Panels 25/Jan/2015
ICT Day 2017
Luganville Power Station
UAE Funded Solar Farm
Visitation to UAE funded Solar farm

 

 

 

 

Latest News

UNELCO Overcharges Customers for Electricity and Water Billings (October 2017)

This announcement is issued to inform customers that UNELCO may be overcharging you on your September and October electricity bills and 3rd quarter water bills.

Electricity and water customers can refer to respective links below to assist in recalculating their bills based on the URA approved Tariffs.

Read the Media Release l September 2017 Electricity Tariff l October 2017 Electricity Tariff l 2017 Quarter 3 Water Tariff

UNELCO Electricity Tariff Review - Preliminary Decision - (September 2017)

The Utilities Regulatory Authority issued its Preliminary Decision (PD) on the tariff Application filed by UNELCO in August 2016 (revised in December 2016) in the matter of electricity tariff review for the Port Vila, Malekula and Tanna Service areas.

Read Media Release | Read Related Report

Consumer Complaints and Dispute Resolution Rules and Procedures

The CCDR Rules Case U-0009-14 sets out a clear process for the Authority to dealt with consumer complaints, it receive in accordance with section 19 of the URA Act. The CCDR (as amended) is in force as of 20 February 2017.

Read Related Report

VUI Electricity Tariff Adjustment decrease by 10.44%

The Utilities Regulatory Authority (URA) Commission has issued an order to the Vanuatu Utilities and Infrastructure Limited (VUI), to reduce its currently applied tariff of 40.25% Vatu/kWh to 36.29 Vatu/kWh. This is an average price reduction of 10.44%

Read Media Release | Read Related Report

Public Notice - Electricity Tariff Review Filing by UNELCO - (September 2016)

UNELCO has filed a Tariff Application with the Utilities Regulatory Authority (URA) requesting review of its electricity tariffs for Port Vil, Malekula and Tanna for the rate period 2016-2021.

Public Announcement:Right to Self-generation of electricity through Solar PV Installations (Published by Daily Issue 4790 21 May 2016)

The Utilities Regulatory Authority (URA) is aware that people in Vanuatu have considered generating electricity for self-use using Solar PV installation.

Utility Billing and Payment Rules (May 2016)

The Utilities Regulatory Authority (URA) has sets out the Final Decision and Commission Order issuing the Utility Billing and Payment Rules for Water and Electricity Services URA Case S-0016-14.
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ENHANCE QUALITY OF LIFE AND BUSINESS GROWTH IN VANUATU

Mission

To enhance quality of life and business growth in Vanuatu by ensuring reliable, customer friendly electric and water
services at reasonable at prices available to all who demand it.

 

Goal

  • Enhance rapid access power and water, especially in outlining and rural communities.

  • Contain prices of these services of affordable levels thru efficiencies in operations, fuel mix,
    renewable, IPPs, smart gird smart metering etc.

  • Contain Incentive mechanism thru pricing and public education to promote efficient use of
    power and water resources.

  • Ensure safe and reliable services thru developing standards of safety, performance monitoring
    and enforcement.

  • Develop mechanism and tools to enhance consumer protection and consumer care and
    improved relationships between services providers and consuming public.

  • Strengthen URA Organization structure and skills thru recruitment, training and
    professional development.

  • Make electricity a vehicle growth in Vanuatu by offering businesses competitive prices in the region.


 

 

Welcome to the Utilities Regulatory Authority's Website

The Utilities Regulatory Authority (URA) is the economic regulator of electricity and water services in Vanuatu. URA approves tariffs for electricity and water services for private providers under Concessions Contracts and the State-Owned water enterprise. URA also assists in resolving consumer complaints and advises the Government on policy and legislative matters related to the supply of electricity and water.

URA was created to promote the consumers long-term interest and to increase access to safe, reliable and affordable electricity and water services throughout Vanuatu.

 

Objectives of the URA:

  • Enhance rapid access to power and water, especially in outlying and rural communities
  • Contain prices for these services to affordable levels through efficiencies in operations, fuel mix, renewable, IPPs, smart grid, smart metering and competition;
  • Create incentive mechanisms through pricing and public education to promote efficient use of power and water resources;
  • Ensure safe and reliable services through standards of safety, reliability, performance monitoring and enforcement
  • Develop mechanism and tools to enhance consumer protection, consumer care and improved relationships between service providers and consuming public;
  • Make electricity a vehicle for growth in Vanuatu by offering business competitive prices and reliable supply in the region; and
  • Strengthen URA organization structure and skills through training and professional development.

URA is an initiative of the Vanuatu Government with financial support from AusAID through the Governance for Growth (GfG) Program in cooperation with the World Bank.

Please visit the About Us tab to learn about our objectives and structure. 

 

 

     

   

 

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