URA Staffs
Utilities Regulatory Authority Staff 2017
Sarakata Hydro
12/Jan/2015
HUKA FC
New Uniforms proudly sponsored by the URA
Luganville Solar
Northern District Hospital Solar Panels 25/Jan/2015
ICT Day 2017
Luganville Power Station
UAE Funded Solar Farm
Visitation to UAE funded Solar farm

 

 

 

 

Latest News

This public notice is issued by the Utilities Regulatory Authority.

Increase in UNELCO's Electricity Price Per KWH for the Month of April 2022.

Read the Media Release

 This public notice is issued by the Utilities Regulatory Authority.

Decrease in Electricity Price Per KWH for the Month of March 2022.

Read the Media Release 

Understanding Your Electricity Bill (UNELCO Customers)

To UNELCO Electricity Customers. The Authority has lately been receiving queries from UNELCO Electricity customers on their electricity bill. Most of the query are more or less similar. The Authority is therefore publishing this general information to assist UNELCO customers in understanding their Bill. 

The Authority also encourages customers to speak directly with the relevant utility in relation to any issues they may have with their bills. 

Read the Media Release l UNELCO Tariff Structure l Sample of Customer Invoice 

Utilities Regulatory Authority to issue an Interim Commission Order on new requirements for installed Solar PV systems on Electricity Concession Areas in Vanuatu (February 2022)

The Utilities Regulatory Authority (the Authority) wishes to advise all electricity customers, especially those within Port Vila and Luganville electricity concessions that it will be issuing an Interim Commission Order by 31st of March 2022 to set the new requirements for installation of solar PV systems on grid connected customers’ premises for generation of electricity for self-consumption or injection into the utility grid. 

Read the Public Notice l Form - Customer Grid Connected Solar PV Information

Utilities Regulatory Authority's fifth edition of the Electricity Fact Sheet Report (December 2021)

The URA is pleased to have recently published its fifth 'Electricity Fact Sheet' (EFS) report capturing the electricity statistics from 2015 to 2020. 

The report provides statistical information about the electricity service and market in Vanuatu, particularly in the electricity concession areas of Port Vila, Luganville, Port Olry, Ambae, Vanua Lava (Sola and Mosina), Maewo (Talise), Wintua – Lorlow (Southwest Bay Malekula), Malekula (Lakatoro) and Tanna (Lenakel) where the main electricity suppliers are UNELCO, VUI and Department of Energy are operating. UNELCO’s concession contracts in Tanna and Malekula have recently expired in July 2020 and the Government through the Department of Energy is currently manning the operation and management of the two concessions. 

Read the report l Read the Media Release

Electricity Tariff for VUI Limited - Preliminary Decision (September 2021)

The Utilities Regulatory Authority (the Authority) has issued its preliminary tariff determination of 45.49 Vatu/kWh for the Vanuatu Utilities & Infrastructure (VUI) Limited to apply to its electricity customers in Santo. This is an average price increase of 18.9% if VUI's currently applied base tariff of 38.52 Vatu/kWh.

Read the report l Read the Media Release

Public Notice - Electricity Tariff Review Filing by UNELCO - (September 2016)

UNELCO has filed a Tariff Application with the Utilities Regulatory Authority (URA) requesting review of its electricity tariffs for Port Vil, Malekula and Tanna for the rate period 2016-2021.

Public Announcement: Right to Self-generation of electricity through Solar PV Installations (Published by Daily Issue 4790 21 May 2016)

The Utilities Regulatory Authority (URA) is aware that people in Vanuatu have considered generating electricity for self-use using Solar PV installation.

Utility Billing and Payment Rules (May 2016)

The Utilities Regulatory Authority (URA) has sets out the Final Decision and Commission Order issuing the Utility Billing and Payment Rules for Water and Electricity Services URA Case S-0016-14.

 

Monthly Energy Shot 2021

- August 2021

- September 2021

- October 2021

 

 

ENHANCE QUALITY OF LIFE AND BUSINESS GROWTH IN VANUATU

Mission

To enhance quality of life and business growth in Vanuatu by ensuring reliable, customer friendly electric and water
services at reasonable at prices available to all who demand it.

 

Goal

  • Enhance rapid access power and water, especially in outlining and rural communities.

  • Contain prices of these services of affordable levels thru efficiencies in operations, fuel mix,
    renewable, IPPs, smart gird smart metering etc.

  • Contain Incentive mechanism thru pricing and public education to promote efficient use of
    power and water resources.

  • Ensure safe and reliable services thru developing standards of safety, performance monitoring
    and enforcement.

  • Develop mechanism and tools to enhance consumer protection and consumer care and
    improved relationships between services providers and consuming public.

  • Strengthen URA Organization structure and skills thru recruitment, training and
    professional development.

  • Make electricity a vehicle growth in Vanuatu by offering businesses competitive prices in the region.


 

 

Welcome to the Utilities Regulatory Authority's Website

The Utilities Regulatory Authority (URA) is the economic regulator of electricity and water services in Vanuatu. URA approves tariffs for electricity and water services for private providers under Concessions Contracts and the State-Owned water enterprise. URA also assists in resolving consumer complaints and advises the Government on policy and legislative matters related to the supply of electricity and water.

URA was created to promote the consumers long-term interest and to increase access to safe, reliable and affordable electricity and water services throughout Vanuatu.

 

Objectives of the URA:

  • Enhance rapid access to power and water, especially in outlying and rural communities
  • Contain prices for these services to affordable levels through efficiencies in operations, fuel mix, renewable, IPPs, smart grid, smart metering and competition;
  • Create incentive mechanisms through pricing and public education to promote efficient use of power and water resources;
  • Ensure safe and reliable services through standards of safety, reliability, performance monitoring and enforcement
  • Develop mechanism and tools to enhance consumer protection, consumer care and improved relationships between service providers and consuming public;
  • Make electricity a vehicle for growth in Vanuatu by offering business competitive prices and reliable supply in the region; and
  • Strengthen URA organization structure and skills through training and professional development.

URA is an initiative of the Vanuatu Government with financial support from AusAID through the Governance for Growth (GfG) Program in cooperation with the World Bank.

Please visit the About Us tab to learn about our objectives and structure. 

 

 

     

   

 

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